Terms of service
# Terms of Service
Last updated: 05 June 2026
Welcome to BlissSilk.
These Terms of Service apply when you visit our website, browse our products, place an order, or otherwise interact with BlissSilk online.
By using our website, you agree to these Terms of Service. If you do not agree, please do not use our website.
## 1. About BlissSilk
BlissSilk is an online store offering silk essentials, hair accessories, and related products.
Throughout these Terms, “we”, “us”, and “our” refer to BlissSilk. “You” and “your” refer to the customer, visitor, or user of our website.
## 2. Use of our website
You agree to use our website only for lawful purposes.
You must not:
- Use our website in a way that breaches any law or regulation
- Interfere with the security, operation, or performance of the website
- Attempt to gain unauthorised access to our systems
- Copy, reproduce, or misuse our content, product images, branding, or website materials
- Use our website to send spam, malware, or harmful content
- Provide false, misleading, or incomplete information when placing an order
We may refuse service, cancel orders, or restrict access to our website if we believe these Terms have been breached.
## 3. Product information
We aim to display our products, colours, materials, descriptions, and images as accurately as possible.
However, product colours may appear slightly different depending on your screen, device settings, lighting, and photography.
Product descriptions, prices, and availability may change without notice.
We do our best to ensure all information is accurate, but we do not guarantee that product descriptions, pricing, images, or other website content will always be error-free.
## 4. Silk products and care
Our products may require gentle handling and proper care.
You are responsible for following any care instructions provided with your product or listed on our website.
BlissSilk is not responsible for damage caused by incorrect washing, drying, ironing, storage, general wear and tear, misuse, or failure to follow care instructions.
## 5. Orders
When you place an order, you agree that all information you provide is accurate and complete.
After placing an order, you may receive an order confirmation email. This does not mean your order has been accepted.
We reserve the right to accept, reject, cancel, or limit any order at our discretion, including where:
- An item is unavailable
- There is an error in pricing or product information
- We suspect fraud or unauthorised payment
- Delivery information is incomplete or incorrect
- The order appears to be placed for resale or commercial purposes without approval
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
## 6. Pricing and payment
All prices are listed in the currency displayed on our website.
Prices may change at any time without notice.
We accept payment through the payment methods shown at checkout. Your order will not be processed until payment has been received or authorised.
We do not store full credit card details. Payments are processed securely by third-party payment providers.
You are responsible for any bank fees, currency conversion fees, international transaction fees, or other charges applied by your payment provider.
## 7. Promotions, discounts, and gift cards
From time to time, we may offer discounts, bundle offers, promotional codes, or gift cards.
Promotions may be subject to specific conditions, including expiry dates, minimum spend requirements, product exclusions, or usage limits.
Unless stated otherwise:
- Promotional codes cannot be combined
- Discounts cannot be applied after an order has been placed
- Promotions are available for a limited time only
- We may change or end promotions at any time
Gift cards are not redeemable for cash, except where required by law.
## 8. Shipping and delivery
Shipping options, costs, and estimated delivery times are shown at checkout or on our shipping information page.
Delivery times are estimates only and may vary due to factors outside our control, including courier delays, customs processing, weather events, public holidays, or incorrect delivery details.
You are responsible for providing accurate shipping information.
If your order is returned to us due to an incorrect address, failed delivery, or failure to collect, we may require you to pay additional shipping costs before resending the order.
Risk in the products passes to you once the order has been delivered to the address provided at checkout.
## 9. International orders
If we offer international shipping, you are responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by your country.
We are not responsible for delays caused by customs or border authorities.
You are responsible for ensuring that the products you order can be lawfully imported into your country.
## 10. Returns and exchanges
Returns and exchanges are handled in accordance with our Returns & Exchanges Policy.
Change-of-mind returns are accepted only where the item meets our return conditions.
For hygiene reasons, items must be unused, unworn, unwashed, and returned in original condition and packaging.
Nothing in these Terms limits your rights under Australian Consumer Law.
## 11. Faulty, damaged, or incorrect items
Please inspect your order when it arrives.
If your item is faulty, damaged, or incorrect, please contact us as soon as possible at contact@blisssilk.com with your order number and clear photos of the issue.
Where a product does not meet consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy.
## 12. Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in these Terms is intended to limit, exclude, or replace your rights under Australian Consumer Law.
If a product has a major problem, you may be entitled to reject the product and choose a refund or replacement. If the problem is minor, we may be entitled to repair or replace the product within a reasonable time.
## 13. Website content and intellectual property
All content on our website, including text, product names, images, graphics, logos, branding, designs, layout, photography, and other materials, is owned by or licensed to BlissSilk.
You may view and use our website for personal shopping purposes only.
You must not copy, reproduce, distribute, modify, publish, sell, or use our content for commercial purposes without our written permission.
## 14. Customer reviews, photos, and user content
If you submit a review, photo, testimonial, comment, or other content to BlissSilk, you grant us permission to use, reproduce, edit, publish, and display that content for marketing, website, social media, and promotional purposes.
You confirm that any content you provide is accurate, lawful, and does not infringe the rights of another person.
We may remove or refuse to publish user content at our discretion.
## 15. Third-party links and tools
Our website may contain links to third-party websites, apps, platforms, or tools.
These third parties are not controlled by BlissSilk. We are not responsible for their content, policies, security, products, or services.
Your use of third-party websites or services is at your own risk and may be governed by their own terms and privacy policies.
## 16. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and share your personal information.
## 17. Limitation of liability
To the maximum extent permitted by law, BlissSilk is not liable for any indirect, incidental, special, or consequential loss arising from your use of our website or products.
This may include loss of profit, loss of opportunity, loss of data, or loss caused by website interruptions, delays, errors, or unauthorised access.
Nothing in these Terms limits any rights or remedies that cannot be excluded under Australian Consumer Law.
## 18. Indemnity
You agree to indemnify BlissSilk against any loss, damage, cost, or expense arising from your breach of these Terms, misuse of our website, violation of any law, or infringement of another person’s rights.
## 19. Errors and inaccuracies
Occasionally, our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors, update information, cancel orders, or change details at any time, including after an order has been placed.
If we cancel an order because of an error and you have already paid, we will refund the amount paid for the cancelled order.
## 20. Changes to these Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms.
## 21. Governing law
These Terms are governed by the laws of Queensland, Australia.
You agree that any dispute relating to these Terms, our website, or your purchase will be handled in the courts or tribunals of Queensland, Australia, unless otherwise required by law.
## 22. Contact us
For questions about these Terms of Service, please contact us at:
BlissSilk
Email: contact@blisssilk.com