Refund policy
# Returns & Exchanges Policy
At BlissSilk, we want you to love your silk essentials. If something is not quite right, please contact us and we will do our best to help.
This policy applies to purchases made directly through our website.
## Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return, your item must be:
- Unused, unworn and unwashed
- In its original condition
- In its original packaging
- Returned with proof of purchase
For hygiene reasons, we cannot accept returns on items that have been worn, used, washed, marked, damaged, or returned without original packaging.
## Non-returnable items
The following items cannot be returned for change of mind:
- Gift cards
- Items marked as final sale
- Items that have been worn, used, washed, or damaged
- Items returned without original packaging
- Personal care or hair accessories where the hygiene seal, packaging, or product condition has been compromised
This does not affect your rights under Australian Consumer Law.
## Change of mind
If you change your mind, order the wrong colour, or decide an item is not quite right, you may request a return within 30 days of delivery, provided the item meets the return conditions above.
Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping fees are non-refundable.
## Exchanges
We are happy to offer exchanges where stock is available.
If you would like to exchange your item for a different colour, style, or product, please contact us at contact@blisssilk.com within 30 days of delivery.
Your item must be unused, unworn, unwashed, and returned in its original packaging.
If your requested exchange item is unavailable, we may offer a store credit or refund, depending on the situation.
## Faulty, damaged, or incorrect items
Please inspect your order when it arrives.
If your item is faulty, damaged, or you received the wrong item, please contact us as soon as possible at contact@blisssilk.com with your order number and clear photos of the issue.
If your item has a major fault or does not meet consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund.
## Refunds
Once your return has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow time for your bank, card provider, or payment platform to process the refund after it has been issued.
## Sale items
Sale items may be returned only if they meet our return conditions, unless they are clearly marked as final sale.
Final sale items cannot be returned for change of mind, but this does not affect your rights under Australian Consumer Law.
## Return shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Please do not send your order back without contacting us first.
## How to start a return or exchange
To request a return or exchange, please email us at:
contact@blisssilk.com
Please include:
- Your order number
- The item you would like to return or exchange
- The reason for your request
- Photos, if the item is faulty, damaged, or incorrect
We will reply with the next steps.