FREQUENTLY ASKED QUESTIONS

Product Questions

Answer

Momme is the unit used to measure the weight of silk. The higher the Momme, the heavier the silk. We believe that the ultimate weight for silk pillowcases is 22 momme, with its medium weight proving to be durable, draping beautifully and maintaining its soft feel.

Our Turbans, Bonnets and scrub caps are all made of double layer 19 momme silk so that they feel lightweight when you’re wearing them. We wanted our hair products to stay smooth on both the inside and out. There is no matte or dull side on our hair accessories, just pure luxurious silk all around.

Answer

Yes, absolutely we do! We’re great believers in health and would not entertain the thought of choosing cheaper, lower quality options when it comes to any of stage of making our silk. We’ve met with our suppliers on a number of occasions and work closely with them to ensure our products meet stringent international standards.

Answer

Silk is a natural fibre, it breathes and regulates temperature and repels dust mites and bacteria. Synthetic satin is made from petroleum into polyester which is essentially plastic. It doesn’t breath, which is why it is hot and sticky to sleep on.

Answer

Hand Wash

• Fill basin/sink with luke warm water (30°C)

• Add a small amount of gentle liquid detergent

• Soak for 3 minutes

• Rinse with cold water and a splash ofdistilled vinegar

Machine Wash

• Set machine to cold wash settings (30°C)

• Use detergent designed for delicate fabrics

• Place silk inside a laundry bag

• Wash with similar colours to avoid colour run

To Dry

• Place flat on a towel and softly roll extract water

• Line dry out of direct sunlight

• Cool Iron

Order Details

Answer

Yes, we certainly do! We also offer free shipping worldwide for all orders over $100 AUD. All orders are shipped from Brisbane, Australia!

Answer
We ship all orders on a DDU (Delivery Duties Unpaid basis). Any applicable duties and taxes are payable on the receiving end as they are not included in our product and shipping price. For further information regarding customs charges/duties and taxes, please check with the relevant customs authority of the country the goods are being received in.
Answer

Australia

Standard shipping with tracking will take 3-5 between business days.

Express shipping with tracking will take 1-3 between business days

International

Standard shipping with tracking will take between 7-14 days

Express shipping with tracking will take between 5-7 days

Due to the current situation and postage delays caused by COVID-19 the above times may vary.

Answer

We provide an email confirmation receipt and tracking number once you purchase. International tracking numbers will display and update on your local postal websites. For example, In the USA, you will be able to track on the USPS website with our tracking number.

Answer

We take pride in providing quality products that our customers will love. If you’re not satisfied with your purchase, simply contact us at contact@blisssilk.com and we can replace or refund your order.

If our item arrives to you damaged or faulty, we will cover return shipping costs.

If you are seeking a refund or replacement due to change of mind, you will be responsible for shipping costs. The initial shipping cost will also be non refundable. We recommend using a trackable postage option and cannot be held responsible for any missing parcels.

Returned items are never resold and will be donated to charity, depending on their condition.

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