Shipping policy
# Shipping Policy
Last updated: 05 June 2026
Thank you for shopping with BlissSilk.
This Shipping Policy explains how we process, pack, and deliver orders placed through our website.
## 1. Order processing
Orders are usually processed within 1 to 3 business days after payment has been received.
Business days are Monday to Friday, excluding weekends and public holidays.
During busy periods, sales, product launches, or holiday seasons, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.
## 2. Shipping locations
BlissSilk currently ships to addresses within Australia.
If international shipping is available at checkout, international customers are responsible for any customs duties, import taxes, tariffs, or other fees charged by their country.
We do not currently ship to every country or region.
## 3. Shipping rates
Shipping rates are calculated and displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions or complimentary shipping on qualifying orders.
Any free shipping threshold, promotion, or delivery offer will be shown on our website or at checkout.
## 4. Estimated delivery times
Estimated delivery times depend on your location and the shipping method selected at checkout.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to courier delays, public holidays, weather events, incorrect delivery information, customs processing, or other circumstances outside our control.
## 5. Tracking your order
Where tracking is available, your tracking details will be sent to the email address provided at checkout once your order has been dispatched.
Please allow time for tracking updates to appear after your order has been collected or scanned by the carrier.
## 6. Incorrect shipping details
Please ensure your shipping address is correct before placing your order.
BlissSilk is not responsible for orders sent to an incorrect address provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at contact@blisssilk.com.
We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.
## 7. Failed delivery or returned parcels
If your parcel is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, we may contact you to arrange redelivery.
Additional shipping fees may apply.
Original shipping fees are non-refundable unless the return is due to an error by BlissSilk.
## 8. Lost or delayed parcels
If your parcel appears delayed or missing, please contact us at contact@blisssilk.com with your order number and tracking details.
We will assist where possible and may lodge an enquiry with the shipping carrier.
BlissSilk is not responsible for delays caused by shipping carriers, but we will do our best to help resolve delivery issues.
## 9. Damaged parcels
If your order arrives damaged, please contact us as soon as possible at contact@blisssilk.com.
Please include:
- Your order number
- Clear photos of the packaging
- Clear photos of the damaged item
- A brief description of the issue
We will review the matter and arrange a suitable solution where applicable.
## 10. Order not received
If your order is marked as delivered but you have not received it, please check:
- Around your property
- With household members
- With neighbours
- Your building reception, parcel locker, or mailroom
- The carrier’s tracking information
If you still cannot locate your order, please contact us and we will assist where possible.
## 11. Split shipments
In some cases, your order may arrive in separate parcels.
If this happens, you may receive more than one tracking number.
You will not be charged additional shipping unless clearly stated at checkout.
## 12. Pre-orders
If your order includes a pre-order item, the full order may be shipped once the pre-order item becomes available, unless otherwise stated.
Estimated pre-order dispatch dates are provided as a guide only and may change due to supplier, production, or shipping delays.
## 13. Contact us
For questions about shipping, delivery, or tracking, please contact us at:
BlissSilk
Email: contact@blisssilk.com