Shipping policy
<h1>Shipping Policy</h1>
<p>Last updated: 05 June 2026</p>
<p>Thank you for shopping with BlissSilk.</p>
<p>This Shipping Policy explains how we process, pack, and deliver orders placed through our website.</p>
<h2>1. Order processing</h2>
<p>Orders are usually processed within 1 to 3 business days after payment has been received.</p>
<p>Business days are Monday to Friday, excluding weekends and public holidays.</p>
<p>During busy periods, sales, product launches, or holiday seasons, processing times may be slightly longer.</p>
<p>Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.</p>
<h2>2. Shipping locations</h2>
<p>BlissSilk currently ships to addresses within Australia.</p>
<p>If international shipping is available at checkout, international customers are responsible for any customs duties, import taxes, tariffs, or other fees charged by their country.</p>
<p>We do not currently ship to every country or region.</p>
<h2>3. Shipping rates</h2>
<p>Shipping rates are calculated and displayed at checkout before you complete your order.</p>
<p>From time to time, we may offer free shipping promotions or complimentary shipping on qualifying orders.</p>
<p>Any free shipping threshold, promotion, or delivery offer will be shown on our website or at checkout.</p>
<h2>4. Estimated delivery times</h2>
<p>Estimated delivery times depend on your location and the shipping method selected at checkout.</p>
<p>Delivery times are estimates only and are not guaranteed.</p>
<p>Delays may occur due to courier delays, public holidays, weather events, incorrect delivery information, customs processing, or other circumstances outside our control.</p>
<h2>5. Tracking your order</h2>
<p>Where tracking is available, your tracking details will be sent to the email address provided at checkout once your order has been dispatched.</p>
<p>Please allow time for tracking updates to appear after your order has been collected or scanned by the carrier.</p>
<h2>6. Incorrect shipping details</h2>
<p>Please ensure your shipping address is correct before placing your order.</p>
<p>BlissSilk is not responsible for orders sent to an incorrect address provided by the customer.</p>
<p>If you notice an error in your shipping details, please contact us as soon as possible at <a href="mailto:contact@blisssilk.com">contact@blisssilk.com</a>.</p>
<p>We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.</p>
<h2>7. Failed delivery or returned parcels</h2>
<p>If your parcel is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, we may contact you to arrange redelivery.</p>
<p>Additional shipping fees may apply.</p>
<p>Original shipping fees are non-refundable unless the return is due to an error by BlissSilk.</p>
<h2>8. Lost or delayed parcels</h2>
<p>If your parcel appears delayed or missing, please contact us at <a href="mailto:contact@blisssilk.com">contact@blisssilk.com</a> with your order number and tracking details.</p>
<p>We will assist where possible and may lodge an enquiry with the shipping carrier.</p>
<p>BlissSilk is not responsible for delays caused by shipping carriers, but we will do our best to help resolve delivery issues.</p>
<h2>9. Damaged parcels</h2>
<p>If your order arrives damaged, please contact us as soon as possible at <a href="mailto:contact@blisssilk.com">contact@blisssilk.com</a>.</p>
<p>Please include:</p>
<ul>
<li>Your order number</li>
<li>Clear photos of the packaging</li>
<li>Clear photos of the damaged item</li>
<li>A brief description of the issue</li>
</ul>
<p>We will review the matter and arrange a suitable solution where applicable.</p>
<h2>10. Order not received</h2>
<p>If your order is marked as delivered but you have not received it, please check:</p>
<ul>
<li>Around your property</li>
<li>With household members</li>
<li>With neighbours</li>
<li>Your building reception, parcel locker, or mailroom</li>
<li>The carrier’s tracking information</li>
</ul>
<p>If you still cannot locate your order, please contact us and we will assist where possible.</p>
<h2>11. Split shipments</h2>
<p>In some cases, your order may arrive in separate parcels.</p>
<p>If this happens, you may receive more than one tracking number.</p>
<p>You will not be charged additional shipping unless clearly stated at checkout.</p>
<h2>12. Pre-orders</h2>
<p>If your order includes a pre-order item, the full order may be shipped once the pre-order item becomes available, unless otherwise stated.</p>
<p>Estimated pre-order dispatch dates are provided as a guide only and may change due to supplier, production, or shipping delays.</p>
<h2>13. Contact us</h2>
<p>For questions about shipping, delivery, or tracking, please contact us at:</p>
<p>BlissSilk<br>Email: <a href="mailto:contact@blisssilk.com">contact@blisssilk.com</a></p>